The go-go dot-com era produced a glut of hype about the potential of new technologies to redefine the meetings industry, but amid all that chaff are kernels of genuine value that, in the wake of September 11, seem particularly important. Videoconferencing, teleconferencing, webcasting, and online events suddenly look much more appealing to a wide range of meeting organizers and attendees. The declining economy was already forcing companies to look for travel and meeting alternatives, says ...

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