For Michael Key, the Durham, N.C.-based director of meetings and incentives for Monumental Life Insurance Co., Tuesday, September 11, was the beginning of an unprecedented week. He had recently increased the room guarantee at the Moon Palace Cancun from 650 to 800 to accommodate additional qualifiers for Monumental's 2001 Chairman's Round Table Conference, scheduled for September 20 to 25. But airlines were grounded, airports shut down, travelers were afraid of things they couldn't explain, ...

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