I've rarely encountered as savvy and experienced a group of insurance and financial services conference planners as those who attended the KSL Insurance Advisory Board, held at the Doral in Miami in late October. So when they talked, I listened. What I heard was distressing. Not because major insurance companies aren't moving forward with meetings and incentive programs — they are. But the change that has characterized the financial services industry over the past few years is intensifying, ...

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