Congratulations! Insurers have been among the most forward-thinking (and acting) when it comes to squashing the so-called millennium bug. (If you're still not sure what that is, see "It Wasn't a Programmer's Mistake," page 72.) So your department likely has done the necessary assessment, reconfiguring, replacing, and testing that leaves you confident about what your office will look like and where your data will be when you get to work on Monday, January 3, 2000. But what about your meeting ...

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