If you weren’t among the 150 attendees at the 2010 Financial & Insurance Conference Planners Education Forum in St. Louis June 16–18, here are a dozen informational nuggets straight from the general session stage and the breakout-room round tables: 1. Your annual incentive program is like Walt Disney World: Both are in the midst of a continuous improvement process. You, like the folks at Disney, begin that process by listening to your participants and measuring their ...

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