WE EDITORS are always sniffing around for trends; it's as natural as brushing our teeth to ask sources about changes in the workplace. One of my best places for learning what's new is at customer advisory boards for insurance and financial services planners. I'm privileged to be invited to attend many of these forums, where you'll see me industriously taking off-the-record notes and, inevitably, asking you to fill me in on the latest developments in your department and in your company. ...

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