The ICPA Educational Forum was held July 14 to 16 at the stylish and spacious Hilton Austin (Texas). This year for the first time, content included a choice of breakout sessions, on topics that ranged from how to leverage the value of group business (led by Judy Parker, Marriott Global Sales), to risk management (led by Carol Krugman, CMP, CMM, Krugman Group International Inc.). Among the standout general sessions was an informative panel on the role of CVBs (moderated by Susan Frei, ...

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