Dear ICPA Members and Hospitality Partners: As I prepare to step down as ICPA President, I have been reflecting on all that has transpired in our association during my past three years on the Board. While it is amazing at how much has changed during that time period, is also remarkable how much has remained unchanged. Ours is a relationship business and, I firmly believe, it will always be. Certainly technology has helped us to be become more efficient in the way we go about our business. ...

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