At some companies, nonmandatory training is the first thing to be cut when budgets are tight. Not at Commerce Bank. Here, training is a top priority for all employees — 15,000 and growing. In 2006, the year the new Commerce University training center opened in Mount Laurel, N.J., near the bank's corporate headquarters, it filled 46,000 seats with instructor-led classes, and had 110,000 clicks for online courses, meaning each employee took an average of 10 classes per year. This fits with a ...

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