Planners have long warned suppliers to play nice because what goes around, comes around. Now that the market's turned, hotel chains are hearing that message loud and clear — and taking action to improve their planner relationships. One effort from Chicago-based Hyatt Hotels and Resorts involves paring down its meeting contracts with simplified language to make them more user-friendly, says company spokesperson Rafal Karkis. The shorter, simpler contract is slated to debut in January. Hyatt ...

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