Kevin Mitchell, chairman of the Business Travel Coalition, has long been an advocate for the business traveler, shining a spotlight on airlines' monopolistic practices and relentlessly pursuing fairer fares. He says that low-fare carriers are here to stay, and that the airlines are at a historic crossroads. “True structural change will have to happen,” Mitchell stresses. “The old premise was: When the economy comes back, business travelers will once again go ‘uptown’ — back to the major ...

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