When Kitty Ratcliffe became president of Meeting Professionals International (MPI), she promised the 14,000-plus members of the organization that she would keep them "ahead of the curve." Now serving her term, the 13-year hospitality industry veteran recognizes that being open to new member ideas is key to tracking that curve. Ratcliffe, vice president, sales and marketing for the Baltimore Area Convention & Visitors Association, says that as members reveal their needs, MPI will provide ...

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