For meeting executives, it's not whether unexpected challenges will arise, it's when--and how well can they be managed once they do. At the outset of a recent promotional campaign, Carol Rice, manager, recognition and conference planning for Minnesota Mutual in St. Paul, proved her mettle when the launch date of the campaign changed at the last minute. The last week in September, senior executives decided to begin the program October 1 rather than November 1 in order to stretch the Leaders ...

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