Here are steps you can take now to prepare for a potential avian flu pandemic: Create a detailed communication plan and a chain of command to be used in the event of an emergency. It should include key staff, facility, and emergency personnel contacts, and communication trees with back-up and off-site communication contacts should key personnel be unreachable. Cellphone numbers should be listed (in case land lines are down), and in cases where cellular communications can't get through, ...

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