The Case: An hour before her organization’s symposium (a satellite to a national conference) is scheduled to begin, Continuing Medical Education Director Connie Compliance gets a frantic phone call from her meeting coordinator, Annie Anxious. Norman Nasty, the account executive for the grantor’s public relations agency, has been rearranging the seating in the meeting room and rudely barking orders at Annie. Connie rushes to the meeting room and finds Norman demanding that ...

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