Representatives from American, Delta, and United airlines outlined new policies, procedures, and regulations at a session held during the Professional Conference Management Association convention in January. Here's what they had to say. Contract Negotiations JoAnn Bedrosian-Ryan, manager, specialty group markets with United Airlines, said that she has spent days on the phone with planners wanting her to deepen their attendee discounts in the months since 9/11. “We're trying to stay in ...

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