One way to take the time and hassle out of sending contracts back and forth between your legal department and all the vendors you use for every program is to create master services agreements. An MSA irons out all the sticky clauses of a contract—deposit requirements and other payment details, liability, force majeure, attrition, confidentiality, and others—once, for a term of three years or so. Then when you work with the vendor (a hotel, a destination management company, a ...

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