When you walk into the air-conditioned entrance of New Orleans’ only AAA Five-Diamond luxury hotel, you’re not just leaving Canal St.—you’re entering another world altogether. At least, that’s how it felt when I arrived, hot and disheveled after a long flight, for the ICPA Educational Forum this July. All the hassles of the day fell away, and I was sucked into a place that really lives up to its credo of "We are ladies and gentlemen serving ladies and gentlemen," from the doorman’s greeting ...

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