The meetings industry’s need for a reputation management plan became all too apparent in 2008 when insurance giant AIG was excoriated in the press and the public eye for what was deemed to be lavish spending on a recognition event after the company received an $85 billion loan from the federal government. But it didn’t end there. Just this spring scandal broke out anew as the Government Services Administration was caught indulging in some flagrant spending misadventures at its ...

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