The key to preparing for a potential crisis at a meeting is to develop strategies for fast, accurate communication, says Nancy L. Elder, CAE, director, meetings and expositions, American Society for Microbiology, Washington, D.C. Here are the lessons she learned from postponing the Interscience Conference on AntiMicrobial Agents and Chemo-therapy from October to December 2001, following the terrorist attacks: CALMNESS COUNTS: No matter how you feel — stay calm. If you're calm, you'll ...

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