The buttons, bows, and banners may be on the way out in some areas, but citywide planners can depend on their local convention and visitors bureau to work both harder and smarter to provide the services that matter most in this recessionary economy, say CVB reps around the country. Debora Sexton, executive vice president of the Chicago CVB, says, "Yes, we’ve had some reduction in our overall budget, but we are not cutting sales and service." She echoes other CVB reps when she says, "In ...

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