Hotels these days find themselves having to contend with not just a recessionary economy and a public afraid to travel, but also some residual hard feelings from punch-drunk planners who long have warned the hospitality to play nice because what goes around, comes around. Now that the market’s turned, hotel chains are hearing their message loud and clear—and trying to do some things to improve their planner relationships. One effort from Chicago-based Hyatt Hotels and Resorts involves ...

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