For a niche software company, the user group conference is especially precious for its product feedback, client education, and relationship building. But for Calgary-based InSystems Technologies, like so many other companies around the world, those business opportunities took a back seat on September 11. The machine in motion to produce InSystems' mid-October user conference suddenly came to a screeching halt. “After the terrorist events, the next 48 hours were just focused on what was ...

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