There was a palpable buzz in the air during the Society of Incentive & Travel Executives' Crystal Awards ceremony, held November 5 at its international conference in Merida, Mexico—an energy that hasn't been felt since SmithBucklin took over the management of the association two years ago. Winners were announced during an elegant luncheon reception. Programs were evaluated in the areas of return on investment, creativity, logistics, and their ability to overcome unexpected challenges. ...

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