If there was one theme that pervaded this year's Special Events show, held January 5 to 8 in Miami Beach, it was that event planners are demanding to be treated as professionals—and holding the line when it comes to pricing their services. In a session on "Scope Creep"—industry lingo for client demands that go beyond the scope of a contract—75 event planners shared strategies for saying no when asked to manage more than they bargained for. For example: What happens when a client says ...

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