Insurance companies are becoming increasingly successful in using online technology to train their agents in the field. In a survey of more than 900 independent insurance agents taken last year, Celent—a Boston-based consulting firm—found that 78 percent now use some kind of carrier-provided online training. Chad Hersh, a chief analyst with Celent, believes that more than 50 percent of all insurance companies in the United States use online training and communication tools, and he predicts ...

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