On September 11, 2001, Kathy Hall-Zientek’s stress level was through the roof. The manager of travel services for East Aurora, N.Y.–based Moog Inc. had 87 travelers out of the office, yet she didn’t know who was traveling, whether anyone was scheduled to be in New York that day, or how to immediately reach everyone to find out if they were safe. It took hours of searching through company files and making phone calls before she was eventually able to confirm that none of her corporate ...

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