If you're reading this, most likely you are a seasoned manager in a high-technology company. Imagine this: A colleague confides that a third of his customers have gone out of business. His technology is viable, but he needs to quickly transform his company to succeed in this new (not improved) business world. He asks for your advice. What would you suggest? Managers with an answer to this dilemma have had my phone ringing, because one proven way to change the course of a company is with ...

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