“It was the best of times, it was the worst of times..."So goes the famous Charles Dickens quote so many of us learned as we closed out our high-school English experience. Likewise, for many of us closing out the last remnants of 2010, this quote seems fitting. It does not take a great deal of reflection to recognize this last year as one of the most eventful in our industry's history. As we begin 2011, the new joint IRF and CMI survey highlights some incredibly ...

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