The demise of Verified Identity Pass Inc. has left the Registered Traveler program in disarray.
Verified, which under the Clear program operated fast-lane airport security checkpoints in 18 locations across the United States, including high-profile airports in Orlando, Atlanta, and Washington, D.C., went belly up at the end of June. Its closure leaves two RT competitors — FLO and Vigilant Solutions — still in operation, but only at airports in Reno, Nev. (FLO); Jacksonville, Fla., and Louisville, Ky. (Vigilant). Previously, FLO and Vigilant customers were able to use the Clear-operated fast lanes.
There has been little word from the two surviving companies in the aftermath of Verified's collapse. A statement on the FLO Web site says the company is “working with other participants in the industry as well as the Transportation Security Administration to analyze the implications of this announcement and to formulate a plan for the advancement of the program.” Vigilant has posted a similar message on its Web site. In the days after Verified's announcement, efforts to reach representatives of both companies for comment were unsuccessful.
According to a report in the Florida Times-Union, during a June 29 meeting of the Jacksonville Aviation Authority, members of the board of directors were told that Vigilant owes the JAA more than $200,000 in outstanding bills and that the authority has received complaints about staffing levels.
As for Verified's customers, it appears that their chances of recovering annual membership fees — as much as $199 per person — are slim. Verified has announced that “due to the company's financial condition” it will not be issuing refunds.