SUSAN TJADEN Editor Cook Communications Ministries Colorado Springs, Colo. I used them in two places: Phoenix and Atlanta, and they were hugely instrumental in narrowing down the hotels that met our specifications and arranging tours. They had insight you wouldn't have had coming from out of town, such as knowing the “good” parts of town. I think they're an underused resource. Part of it is because not everyone knows what they have to offer. They think, with the Internet, that they probably ...

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