The most important thing RCMA offers is a shining example of the high-road approach. A meeting planner wrote to a convention bureau CEO, offering a concession in a contract that was signed years ago. The CEO and meeting planner are good friends with mutual respect. The letter in part read: “In long-term commitments there are changes and adjustments that need attention. Although there have been costs associated with the expansion of the convention center, we do not expect the payment of ...

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