Today, the people you need to reach to get your job done are often out of touch, on the road, or out of their office. The connecting challenge is difficult. But we are learning to connect by e-mail and voice mail. Receiving 200 e-mails a day is about the norm. While many of these messages are from distribution lists and may not require a response, message systems must be managed. Integrated voice and message systems, as well as Web access on cellular phones, assist us in keeping connected. ...

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