It seems as if there's one in every crowd. Even at RCMA's 29th Annual Conference and Exposition in Milwaukee, held January 29-February 2, which is known throughout the country for its warmth and friendliness, there was one gentleman whom no one could please. Attendees, suppliers from the Expo, and RCMA staff members all stopped by his station at the front door to give him a smile, a greeting, or a polite request for information, but the security guard stood impassively, arms crossed over his ...

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