Return to 2012 Changemaker List KAREN LYNCH When Johnson Controls needed to launch an SMMP, they turned to Karen Lynch. In August 2010, she moved over from Carlson Wagonlit, where she’d served for a year as director of meetings and events, and brought with her 17 years of experience working at American Express. Coming into an unmanaged meeting environment, Lynch had her work cut out for her. But by her one-year anniversary, her meeting program was already eight months old ...

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