etouches
Norwalk, Conn.
Steve Mackenzie
Vice President, Global Sales
smackenzie@etouches.com

Founded: 1998

Biggest recent announcement: “Our new module, eSocial, is designed for networking programs, including hosted-buyer events; matching people together based on interest areas; pairing mentees with mentors; or fostering meetup groups for a specific purpose. eSocial captures individuals’ unique information (if they opt in) and then can automatically generate appointments and meetings based on various criteria. Individuals also may set their own appointments.”

3 Sample Meeting Planning Partners: HelmsBriscoe, Proscenium Group, George P. Johnson

3 Sample Clients: Dell Computer, Amway, National Public Radio

PRODUCTS
1. etouches Pro (full suite of tools)
2. etouches Quad (four modules)

FUNCTIONS
Venues in sourcing database: 64,000
E-RFP tool: Yes
Ability to create customized registration Web site: Yes
Knowledge of HTML needed: Two levels are offered: a basic Web-site editor as well as an HTML and CSS editor for advanced users
Attendee registration/management: Yes
Housing registration/management: Yes
Multiple languages: Yes (27)
Multiple currencies: Yes (36)
Meeting calendar: Yes
Budgeting tools: Yes
Standard reports: Yes
Customizable reports: Yes
Customizable surveys: Yes
Attendee networking tools: Yes, eSocial (see above)
Integration with CRM such as Salesforce.com: Yes

PRICING: Based on total number of registrations. Quad package is $4 per registrant; Pro package is $5. Pricing includes unlimited support and training and there are no setup fees or other hidden costs. Price per registration can be reduced through volume purchasing, pre-payment, and length of subscription.

TRAINING: Web-based, conducted in real time with a live trainer. On-site training available if requested.

SUPPORT: 24/7 by e-mail, phone, or online chat with staff in the U.S., Europe, and Australia

OTHER REVENUE
Marketing or advertising packages available for vendors: No
Fees charged to hotels booked by etouches users: Sourcing is through our partner, Meetingselect. There is a commission paid by the venue to Meetingselect
Consulting services: Event Services team offers call center and registration support, badging, marketing, and on-site support for events and meetings; Professional Services team offers event Web site creation, registration, networking, social media integration, and e-mail templates.