StarCite
Philadelphia
Kevin Finlay
Vice President of Enterprise Sales
kfinlay@starcite.com

Founded: 1999

Biggest recent announcement: “In 2011, StarCite unveiled a new technology platform called Nexus. The StarCite platform is now more flexible and customizable, and can be tailored for companies just starting out with strategic meetings management and for those well along the maturity scale. Nexus also will allow StarCite to more quickly roll out new offerings—such as StarCite Mobile Attendee.”

3 Sample Meeting Planning Partners: Carlson Wagonlit Travel Meetings & Events, Maxvantage, Experient

3 Sample Clients: Microsoft, Sanofi Pasteur, Xerox

PRODUCTS
1. Enterprise Suite
2. Life Sciences Solution and Financial Services Solution—tailored to address industry-specific needs
3. StarCite Select—streamlined version of the enterprise suite, for mid-sized meetingmanagement companies and travelmanagement companies
4. MeetingComplete—offered through Experient, for small- to mid-sized companies

FUNCTIONS
Venues in sourcing database: 83,000
E-RFP tool: Yes
Ability to create customized registration Web site: Yes
Knowledge of HTML needed: No
Attendee registration/management: Yes
Housing registration/management: Yes
Multiple languages: Yes; global deployment in 54 countries
Multiple currencies: Yes (170)
Meeting calendar: Yes
Budgeting tools: Yes
Standard reports: Yes
Customizable reports: Yes. In addition, StarCite offers Business Intelligence, which provides extensive analytics on meetings data
Customizable surveys: Yes
Attendee networking tools: Yes, StarCite Mobile Attendee delivers updated meeting information to attendees’ smartphones and devices; attendees can search for and send messages to each other; Meetings 1:1 streamlines the planning and scheduling of one-to-one meetings within a meeting.
Integration with CRM such as Salesforce.com: Yes

PRICING: Users of the StarCite suite of SMM applications pay a license fee based on the amount of meeting spend that is managed in the platform. This fee includes an unlimited number of users, meetings, and registrations. Small and medium-size customers with lower usage and less complex needs can pay a flat price with the option to expand as their requirements change.

TRAINING: Online and on-site training with instructors is available. The StarCite University Training Library contains pre-recorded presentations available on demand. StarCite trainers maintain a regular schedule of live trainings that planners and suppliers can attend.

SUPPORT: 24/7 by phone, e-mail, online chat

OTHER REVENUE
Marketing or advertising packages available for vendors: Yes, referred to as “subscriptions” and “sponsorships”
Fees charged to hotels booked by StarCite users: The majority of suppliers in the StarCite database pay to become subscribers or sponsors, and therefore pay no transaction fees. Transaction fees are paid by suppliers who choose not to pay for subscriptions or sponsorships.
Consulting services: Professional sourcing, strategic sourcing program development, SMM consulting, small meetings management,
and registration Web site development