Delivering the keynote address a few years ago at anAnnual Users Group meeting of TMA Resources, maker of association management software, usability expert Amy Schade, director, Nielsen Norman Group, told attendees she’d visited all of their websites in preparation for her talk, a review of the 10 biggest mistakes nonprofit organizations make in designing sites. (She kept her promise not to name names.) “Nobody’s intention is to have a poorly designed website,” ...

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