About two years ago we were working on an event that involved production teams from the U.S., China, and Australia. As we reviewed lighting diagrams and room designs on countless conference calls, team members struggled through language barriers, time-zone struggles, and cultural differences in phone etiquette. It was not easy, nor productive. And, even in the absence of these types of struggles, conference calls can be an awkward blend of the bossy talker dominating conversation, an agenda ...

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