When it comes to planning meetings, Sue Story, CMP, doesn’t take many chances, but she admits it took confidence to take 180 employees of Orenda International to the new Omni San Diego Hotel in its second week of operation in April 2004. “It’s always risky to book a brand new property because they aren’t familiar with your expectations. But the Omni staff worked as a team to make our meeting a success. For the first time in 18 years of managing events, I didn’t receive a single complaint.” ...

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