6 Tips for Making International Attendees Feel Welcome

Charged with planning a meeting with attendees from around the world? If so, join the crowd. In Houston alone, there are more than 3,000 local businesses, government offices, and nonprofit organizations involved in global commerce in more than 130 foreign countries, and hosting meetings with international delegates has become the norm for many organizations. The success of a gathering with global attendees can largely rest on a religious meeting planner's ability to keep up international protocols and travel standards.

While meeting planners should not have to immerse themselves in books on global etiquette, there are some basic areas that should be considered:

  1. Keep an eye on international travel requirements

    Stay on top of new Department of Homeland Security measures.

    Don't spring any last-minute meeting surprises. Give meeting attendees from other countries ample time to organize their personal documents in preparation for travel.

    Also, build in conference rates that will cover pre- and post-meeting stays. Many international attendees will want to arrive early to acclimate to the time zone and to recover from jet lag, and they might linger an extra day or two (often a necessity if your meeting is in a smaller city with limited international flights).

    International travelers also may be uncomfortable driving in an unfamiliar city, particularly if they are accustomed to different traffic laws. Arranging a pickup at the airport through a destination management company can ease the transition for travelers.

  2. Choose a venue that caters to global travelers

    Find out if the host hotel offers international power and telephone jack adapters in its guest rooms. Does it offer currency exchange for foreign travelers to obtain a small amount of U.S. dollars for cabs and other minor expenses? At InterContinental Houston, guests can watch the news from their home country on their in-room television. They can also secure their hometown newspaper upon request.

    It's also helpful for planners to provide some information about the city, including dining, entertainment, and local sites of interest if the attendees will have some free time.

  3. Understand the expectation levels of your conferees

    Provide a written meeting agenda for each attendee to ensure that everyone understands the expectations and goals of the meeting, keeping in mind international attendees bring a different set of expectations to a meeting. While some cultures, such as those of Asia and Latin America, tend to be more relationship-focused, others, such as those of the United States and Great Britain, are more priority-driven and focused on results.

    Also, if you have attendees coming from multiple time zones, it can be easier for guests to book their hotels electronically instead of making an international call.

  4. Be aware of the complexities of global shipping

    Shipping items for international meetings can be overwhelming, with duties, customs issues, and detailed paperwork coming into play. Find out how much time is required to receive items from another country in preparation for a meeting.

    Conversely, consider the amount of paperwork and materials conferees will need to take home with them. Plan on behalf of attendees how these items will be shipped back to their home country.

  5. Proper protocol extends to food and staffing services

    Proper food selection is a critical component of conducting a smooth-flowing meeting with international conferees.

    Let the hotel know about any special food and beverage requirements that your international attendees may have. Partner with a chef who is experienced in catering to international guests. Also, consider attendees' dining habits. If you have a large contingent from South America, for example, they may be accustomed to eating later at night than is the norm in the U.S.

    Planners also should have on hand information on how they can contact the local consulate in case of an emergency, such as an accident, illness, or lost passport.

    Planners also can contact the local Consulate General's office of the country in question for country-specific protocols.

  6. Provide translation services and provide documents in needed languages

    This is a big one. Arrange to have translators at the airport to greet international attendees and at general sessions to translate the proceedings. Make sure that your printed materials are available in all the languages needed.

Serving as a translator can be a volunteer opportunity, or you can contact local colleges and universities to make your needs known.

Above all, be aware that meetings with global delegates present their own unique set of challenges and opportunities. Take the time to understand the needs of international attendees to ensure a productive and inclusive meeting experience.

David Bennett is director of conference services for the AAA Four Diamond InterContinental Houston. The property frequently hosts conferences with international attendees and offers specialized amenities for travelers from abroad.

RSS Share

Want to use this article? Click here for options!
© 2012 Penton Media Inc.


Acceptable Use Policy
blog comments powered by Disqus

Search 125,000+ Venues

Search Meeting Space

Find Event Venues with Cvent

The Meeting Planning Blog

Face2Face Latest Posts

Sign Up for Our Free E-Newsletters



Meetings Collaborative

Rate your experience with meeting venues and suppliers.

Facility / Hotel

 
Powered by: Meetings Collaborative
Aega Awards

Latest Webinar

Beyond Marketing: What Else Social Media Can Do for Your Meetings
Thursday, May 24 | 2-3 p.m. EST

Most associations know that online social networks can be handy tools to spread the word about their meetings and events. But social media can do so much more than market. Our social media expert will uncover ways you can leverage social media to discover the educational content your members are craving, engage and energize your community, build relationships, and even simplify your meeting processes. Register Now!

VIEW ALL ARCHIVED WEBINARS

Recent Comments

Powered by Disqus

Back to Top

Explore Our Newsletters

On Religious Conference Manager


Meeting Planner Survival Guide

Whether you're a novice planner or a veteran, this compilation of must-read articles is your meeting planning resource.

Must-See Meeting Files

Visit the MeetingsNet expert-advice site, where we’ve got top meeting pros on camera answering a variety of your questions as well as a collection of educational—and sometimes offbeat—editors’ pick lists — from the top tech tools to the best books for meeting professionals.

Suppliers/
Facilities/CVBs

MeetingsNet makes it easy to find the CVBs, tourist boards, and facilities you need for your next meeting.

Deal Finder

Special offers brought to you by MeetingsNet.

Find A Job

Targeted to all aspects of the hospitality and special events industry.

SMM PORTAL

Your source for Strategic Meetings Management info and intelligence

Facebook   Twitter   LinkedIn   RSS Feed

Inside Current Issue

April 2012

April 2012

February 2012

February 2012

December 2011

December 2011

August 2011

August 2011

RCM June

June 2011

Browse Back Issues