Dateline: 12th-century Europe. That’s the likely origin of the word hospitality, defined as “the friendly reception and treatment of guests or strangers; the quality of receiving and treating guests and strangers in a warm, friendly, generous way." The word is derived from Latin’s hospes, meaning “guest.” So what happened in the last 800 years to redefine the word and the treatment of guests and strangers? We work in this business of ...

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