Has the age of electronic conferencing finally arrived? The generalized term e-conferencing has come into vogue, encompassing webconferencing, audioconferencing, videoconferencing, collaborative tools, and e-learning tools. (See sidebar for definitions.) Perhaps the most prominent change is the emergence of e-conferencing as an industry in itself. Wall Street analysts are tracking its movements; industry portals are springing up; and, since September 11, substantially higher awareness of ...

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