As the nation, paralyzed with horror, watched the destruction of the World Trade Center and the attack on the Pentagon September 11, people throughout the meeting industry united to help colleagues in need. One vital source of information was the Meeting Industry Mall listserv (www.mim.com), where participants traded news on people's whereabouts, offered to contact others' loved ones when phone lines became jammed, and opened their homes to stranded travelers. Listserv members also started ...

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