Your meetings management goals are aligned with overall corporate goals, right? So how do you prove it? How do you know if you’re veering off track? How do you know where to make adjustments for a changing environment? Enter the key performance indicator.
Of the many definitions you might come across for key performance indicators, or KPIs, George Odom’s may be the cleverest. It’s certainly the easiest to grasp. “Way back when I tried to do this at Eli Lilly and Company,” he recalls, “someone said to me, ‘If you had to call in once a month and had only five minutes to ask how things are going, what are the things you would want to know?’” The answer: Your KPIs. “Any time you are managing any type of business, you need KPIs,” says Odom, who ...
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