We went to the vendors themselves to find out what they consider the must-ask questions. Here’s what they suggested: 1. What is the pricing model? Is it variable? Or is it a fixed cost regardless of number of events, registrations, or reports? What will be included in my total cost of ownership? 2. Do you collect any fees or commissions from suppliers? 3. Do you have references? (Note: Contacting references should be done only after a planner does his or her own due diligence, says one ...

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