When the international professional services company Deloitte Touche Tohmatsu brought together nearly 400 new executives from corporate offices around the world at its 2004 New Partner Seminar in Los Angeles, a key objective was teaching attendees how to manage cultural differences. Rather than presenting a linear and potentially boring lecture, Deloitte engaged participants in a half-day interactive training exercise called “Working Across Cultures.” In general, Deloitte's New Partner ...

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