Panels can be droning, painful exercises in ego-fluffing. When they feature overbearing panelists who commandeer the discussion, they can actually disengage the audience by ignoring them altogether. Panels, in the words of author, speaker...
Outside the buzz and swirl of the IMEX America 2015 show floor at the Sands Expo in Las Vegas this week, IMEX Group CEO Carina Bauer sat down to talk about the show and the meetings industry as a whole.
It was at last year’s IMEX America that ...
Wyndham Hotel Group has launched a meeting planner rewards program built around simplicity. The rules are refreshingly straightforward: Every dollar spent on a meeting (guest rooms, food and beverage, and meeting space) converts to...
It was a small group at IMEX America’s Smart Monday session on better, greener, and kinder meetings and how to plan them. Nevertheless, attendees at the two-hour deep-dive session were fully engaged, coming up with dozens of ideas for...
I ran across these 11 best customer service stories ever on Mental Floss and they just made my day. It's so easy to focus on the bad stories—of which, unfortunately, there are all too many—but let's take a moment to celebrate all the ways, great ...
Five cities and countries make the shortlist
Relentless customer focus has made Cvent’s user conference a must. You can learn a lot from our insider’s look at the planning process.
