If the trend toward insurance company consolidation seems to be coming at insurers like a "merger monster," it doesn't mean you should call in the National Guard. It just means that when a merger crashes in on your company and your department, it...

Stuck at the bottom of the customer-satisfaction barrel last year, Continental Airlines has done what no airline in the annual J.D. Power/Frequent Flyer Customer Satisfaction survey has ever done: The carrier jumped from last to first in a single...

Hosted with charm and enthusiasm by the Opryland Hotel Convention Center staff and the city of Nashville, attendees at the Meeting Professionals International (MPI) World Education Conference in July didn't just learn how to manage meetings better...

Insurance Organizations Mary H. Rowley has joined the Chartered Property Casualty Underwriters Society in Malvern, PA as vice president of communications, overseeing the society's publications, conference support, and national and chapter public...

The swanky, 389-room El San Juan Hotel & Casino, gleaming from a $30 million refurbishment completed in January, is tucked into a private, 15-acre enclave in San Juan, just five minutes from the airport. By day, guests are drawn outside to...

In 1984, only half a dozen states required insurance agents to earn continuing education (CE) credits. To- day, just six states do not. Alabama, Alaska, Connecticut, Hawaii, Vermont, and Wisconsin (as well as the District of Columbia) are the last...

And while the agent-to-agent camaraderie was an important aspect of the volunteer event, an even more elusive bond was strengthened-the one etween the home office and the field. "The most common positive comment we got [was one such as]: 'It was...