It all began with a meeting: Employees of the Hyatt Regency Greenwich, a 374-room luxury hotel in Old Greenwich, Conn., met late last year to come up with new ideas to improve service. The outcome is "Every Guest Leaves Satisfied," a program that...
Liquidated damage clauses, which establish the amount of damages to be paid in the event of a breach or cancellation of a contract, have become standard parts of hotel agreements. They can benefit both sides of a contract, but they can also be...
Out-of-Sight Sites I recently received a package in the mail that looked like a hotel sales pitch, with photos of meeting room set-ups and descriptions of food and beverage services, audiovisual equipment, and guest rooms. After scanning the...
April in Paris Parlez-vous promotion? GE Capital Assurance certainly does. The centerpiece of its one-year campaign to promote the 1998 Leading Producers Conference in Paris was a loose-leaf notebook that built excitement as it expanded. The...
A sharp-eyed museum docent once noticed that a painting had been mis-dated, realizing that the figures in the work were actually attending a costume ball dressed in the fashions of the previous century. Based on this clothing, the work itself had...
I've attended dozens of conventions and incentive trips during my husband Burt's 40-year career as a life insurance agent. He and I have been wined and dined on several continents by the world's top insurance and investment companies. Recently...
Back in prehistoric times, a small group of hunters gathered in the gloom of a cave and hunkered down to talk about how they were going to hunt down a wooly mammoth that had wandered into their territory. Thug wanted to ambush it; Ug wanted to...
Meeting Evaluation Activities Good managers realize how important effective meeting leadership and participation are to the overall effectiveness of their companies. Consequently, they realize the need to train their important work teams to build...